Last updated: 23/09/2026

Studio Highball respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us or use our services.

1. Who we are

Studio Highball is a content and design agency specialising in hospitality.

For the purposes of UK data protection law, Studio Highball is the data controller responsible for your personal information.

Business name: Studio Highball Ltd.
Email: hello@studiohighball.com
Website: https://www.studiohighball.com

2. Information we collect

We may collect personal information that you provide directly to us, including:

• Your name

• Email address

• Telephone number

• Company or business name

• Information included in enquiries or correspondence

• Any other information you choose to provide when contacting us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and information about how you use our website. This may be collected through cookies, analytics tools or similar technologies.

3. How we use your information

We may use your personal information to:

• Respond to enquiries and requests

• Provide and manage our services

• Communicate with clients and prospective clients

• Prepare proposals, quotations and other business documents

• Improve our website, services and user experience

• Understand how visitors use our website

• Maintain the security and functionality of our website

• Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so under applicable data protection law.

4. Legal basis for processing

Depending on the circumstances, we may process your information because:

• You have given us your consent

• Processing is necessary to respond to an enquiry or take steps towards entering into a contract

• Processing is necessary to fulfil a contract with you

• Processing is necessary for our legitimate business interests

• We are required to process the information to comply with a legal obligation

Where we rely on consent, you can withdraw your consent at any time.

5. Cookies and analytics

Our website may use cookies and similar technologies to ensure the website functions correctly and to understand how visitors use it.

We may use analytics services to collect information about website traffic and visitor behaviour. This information is generally collected in an aggregated or pseudonymised form.

You can control or disable cookies through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies on your device.

6. Sharing your information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where necessary to operate our business and website. These may include website hosting providers, analytics providers, email and communication platforms, accounting software and other professional service providers.

Where we use third parties to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection measures are in place.

We may also disclose information where required to do so by law or where necessary to protect our legal rights.

7. International transfers

Some of the third-party services we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

8. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on the nature of the information and our legal, accounting and business requirements.

9. Your rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we process your information in certain circumstances

• Object to certain types of processing

• Request the transfer of your information to another organisation where applicable

• Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the details below.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

You can find further information on the ICO's website at https://ico.org.uk.

10. Third-party links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

11. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.

Any updates will be published on this page with a revised "Last updated" date.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Studio Highball
Email: hello@studiohighball.com
Website: https://www.studiohighball.com